FAQs

✦ Help Center

Frequently Asked Questions

Everything you need to know about shopping at Shringar. Can't find your answer? We're happy to help.

Orders & Shipping
How long does delivery take?
Orders are typically delivered within 5–7 business days across India. Metro cities (Mumbai, Delhi, Bangalore, Pune) usually receive orders in 3–4 days. You will receive a tracking link via email/WhatsApp once your order is dispatched.
Do you offer free shipping?
Yes! We offer free shipping on all orders above ₹999. For orders below ₹999, a nominal shipping fee applies at checkout.
Can I track my order?
Absolutely. Once your order is shipped, you will receive a tracking number via email and WhatsApp. You can use this to track your order on the courier's website. You can also log in to your account to view order status.
Do you ship across all of India?
Yes, we ship pan-India — including Tier 2 and Tier 3 cities. If your pin code is not serviceable at checkout, please contact us and we'll try to find an alternative.
Can I change or cancel my order after placing it?
Orders can be modified or cancelled within 12 hours of placing them. After that, orders enter processing and cannot be changed. Please WhatsApp us immediately if you need to make a change.
Returns & Refunds
What is your return policy?
We accept returns within 7 days of delivery for items that are damaged, defective, or incorrect. Items must be unused, unworn, and in original packaging. Please refer to our Return & Refund Policy for full details.
How do I initiate a return or exchange?
To initiate a return, WhatsApp us at +91 89765 63260 or email us at support@shringar.divinecreations.in with your order number and photos of the item. Our team will guide you through the process within 24 hours.
When will I receive my refund?
Once your return is received and inspected, refunds are processed within 5–7 business days to your original payment method. UPI/bank transfers may take 2–3 additional days depending on your bank.
Payments
What payment methods do you accept?
We accept all major payment methods including UPI, Credit/Debit Cards, Net Banking, Wallets (Paytm, PhonePe, Google Pay), and Cash on Delivery (COD) on select orders. All payments are 100% secure.
Is it safe to pay on Shringar?
Absolutely. Our store uses SSL encryption and payments are processed through Razorpay — one of India's most trusted payment gateways. We never store your card or bank details.
Do you offer Cash on Delivery (COD)?
Yes, COD is available on select orders. For higher value orders, we recommend prepaid payment for faster processing and delivery priority.
Products & Jewellery Care
What type of jewellery does Shringar sell?
Shringar specialises in premium imitation jewellery — including earrings, necklaces, bangles, rings, anklets, maang tikka, and bridal sets. All pieces are inspired by Indian aesthetics and crafted for the modern Indian woman.
How do I take care of my imitation jewellery?
To keep your jewellery looking beautiful: 1) Avoid contact with water, perfume, and sweat. 2) Store in a dry, airtight pouch or box. 3) Clean gently with a soft dry cloth. 4) Remove before bathing, swimming, or exercising. Proper care can extend the life of your pieces significantly.
Are the jewellery colours exactly as shown in photos?
We strive for accurate product photography. However, slight colour variations may occur due to different screen displays and lighting conditions. If you have concerns about a specific product, feel free to contact us before ordering.

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